Amazon India to hire 20,000 temporary employees in customer service to serve global customers

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New Delhi: Head of E-Commerce Adventuress India on Sunday said it is offering 20,000 more ‘seasonal’ or temporary service opportunities to help customers in India.
New temporary positions are being added to meet projected demand in customer traffic over the next six months – in Hyderabad, Pune, Coimbatore, Noida, Kolkata, Jaipur, Chandigarh, Mangaluru, Indore, Bhopal and Lucknow, Amazon India Said a statement.
Most situations are part of Amazon’s ‘virtual customer service’ program, which provides flexible work-from-home options.
On new posts colleagues will see support for customer services via e-mail, chat, social media and phone. Eligibility criteria for these posts include minimum educational qualification of 12th standard pass and proficiency in English, Hindi, Tamil, Telugu or Kannada.
Amazon India said that one percent of the current temporary positions are likely to be converted into permanent positions, depending on the candidates’ performance as well as business requirements.
Akshay Prabhu, director (customer service) of Amazon India said.
He said that the new seasonal posts would provide job security and livelihood to the candidates during these unprecedented times.
Earlier this year, Amazon announced that it plans to create one million new jobs in India by 2025 through continued investment in technology, infrastructure and its logistics network. Employment will be in both direct and indirect industries, in industries including information technology, skill development, content creation, retail, logistics and manufacturing, and Amazon’s investment has enabled the last seven years in addition to the 7 million jobs in India.
In May this year, Amazon India announced the addition of 50,000 seasonal roles to its storage and distribution network to meet the growth in online demand for products after the lockdown imposed in the wake of the coronavirus epidemic.

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